Drops Program

Drops Program Regulation

Article 1. Drops Program. The "Drops Program" is the rewards program of Nuuvem Inc ("Nuuvem"). The Drops Program allows Participants to accumulate points ("Drops") with each purchase of games for use as discounts, redemption of games, and other prizes that Nuuvem will make available from time to time or for products and services of Nuuvem's Partner Companies.

Article 2. Participants. "Participants" in the Drops Program are all natural persons who have purchased games through Nuuvem's platforms. Resellers of games purchased from Nuuvem and persons who have purchased games from Nuuvem consumers are not eligible to participate in the Drops Program.

2.1 Conditions of Participation: Other conditions for the Participant to participate in the Drops Program and be eligible to receive the rewards offered by Nuuvem are:

(a) Have applied for inclusion in the Drops Program and adhered to these Rules;
(b) Keep their data up to date with Nuuvem;
(c) Keep an email account updated for communications with Nuuvem;
(d) Perform Drops redemption operations by means of a personal password and through the Nuuvem Platforms;
(e) Never have disregarded the rules of these Rules or the terms of use of the Nuuvem Platform, as updated from time to time.

2.2 Participants' Obligations. Passwords to access the Participant's accounts on the Nuuvem Platforms are personal, non-transferable, and of the Participant's exclusive knowledge. The Participant must keep them strictly confidential and not disclose them or allow third parties to access them. Damages arising from improper use or access by third parties to such access passwords are the sole responsibility of the Participant unless it is proven that Nuuvem is at fault or malicious in its access by such third parties.

2.3 Nuuvem Platforms, for the purposes of these Regulations, means the websites for sales of games, products, and services operated directly by Nuuvem.

Article 3. Accumulation of Drops. "Drops" means the points awarded to each Participant on their purchases made on Nuuvem Platforms that may be redeemed for Rewards.

3.1 Accumulation. Drops will be awarded to each Participant according to the quantities reported on Nuuvem Platforms with each purchase of games, products, or services.

3.2 Special Accumulations. Nuuvem may create temporary and special promotions in which the accumulation of Drops will be more favorable to Participants than customarily experienced.

3.3 Special Accumulations. Nuuvem may award Drops to Participants in situations other than the purchase of products and services, in accordance with Nuuvem's commercial policies. Nuuvem may allow more advantageous accruals (more Drops) for customers with higher volume purchases.

3.4 Purchases without Drops generation. Nuuvem may elect, provided that such information is made available to the Participant at the time of purchase of the product or service, that the purchase will not generate Drops.

3.5 Drop Usage Expenses. As a general rule, the use of Drops to redeem discounts, products, or services will be free of expenses for the Participant, except when it involves the physical shipment of products or documents to the Participant, in which case transportation expenses will be informed in advance for payment by the Participant. Special situations that require payment by the Participant for using the Drops will be informed at the time of Participant's Drop Use.

3.6 Drop Credit. It is a condition for Drops to be credited to the Participant that the Participant indicates their Nuuvem username and membership in the Drops Program when purchasing Nuuvem products and services. Purchases made in breach of this clause (e.g., later indication of username) will not generate Drops.

3.7 Drops Credit Period. Drops will be credited to the Customer's account within seven (7) business days after viewing the keys, downloading, and/or online accessing the games purchased through Nuuvem Platforms.

3.8 Claims Deadline. Participant's claims for non-credited Drops will only be accepted if made within three (3) months of the Drops credit deadline. Claims made after this claim deadline will not generate Drops credits.

Article 4. Validity and Usage Restrictions:

(a) Accumulated Drops may be used for Rewards within a maximum period of 12 (twelve) months after being credited to the Participant's account.
(b) Drops are valid only within the country where they were obtained and cannot be used in other countries.
(c) Users cannot transfer Drops between countries within the same account.
(d) Drops cannot be used in countries where the program is not active.
(e) For information on where the program is active, please refer to the official Nuuven’s website
(f) Nuuvem reserves the right to disable the Drops Program in a specific country if necessary.
(g) Users are not able to purchase Drops individually on the platform.
(h) Nuuvem will provide visual indicators to make the nearest expiration date of Drops clear to users.
(i) Expired Drops will be automatically removed from the user's account.
(j) There will be no possibility of reinstating expired Drops once they have been removed.
(k) Users will not be able to renew or extend their expiration period.
(l) Nuuvem may, at its sole commercial discretion, extend the validity of accumulated points for any period, free of charge and without any cost to the Participant.

Article 5. Use. The "Use" or "Redemption" of accumulated Drops shall occur by using the Drops as partial or full discounts on the purchase of games, products, and services sold by Nuuvem or Nuuvem Partner Companies on Nuuvem Platforms ("Rewards").

5.1 Usage Rules:

Each redemption of Drops for use shall count the Drops accumulated by a single Participant, and it is expressly prohibited to sum Drops from different Participants to make Drops Uses.
Drops must be used using the tools available on Nuuvem Platforms for this purpose.
All rewards for the use of the Drops will be allocated to the Participant who generated the used Drops.
Nuuvem reserves the right to determine that certain games, products, or services cannot be redeemed or purchased using Drops.
It is the responsibility of the Participant to keep their data updated on the Nuuvem Platform so that Nuuvem or Nuuvem's Partner Companies can deliver the games, products, and services chosen when using the Drops.

Article 6. Nuuvem Partner Companies. The Drops Program may also offer products and services from "Partner Companies," legal entities other than Nuuvem that offer their products and services in exchange for Drops, provided that the exchange is done on Nuuvem's Platforms.

6.1 If Partner Companies require any registration or information from the Participant as a condition to receiving the product or service, it is the responsibility of the Participant to meet such conditions.

6.2 will not transfer Participants' data to Partner Companies, except when necessary to enable the Redemption of a product or service from a Partner Company.

Article 7. Exclusion. Nuuvem shall exclude from the Drops Program any Participant who violates these Rules.

7.1 Excluded Participants may not rejoin the Drops Program.

7.2 Participants will also be excluded from the Drops Program if they:

(a) Cause or attempt to cause harm to the Nuuvem Platforms, software, or users.
(b) Request exclusion.
(c) Pass away.
(d) Breach Partner Companies' regulations.
(e) Provide false information.
(f) Commit fraud against Nuuvem or Partner Companies.
(g) In cases of exclusion, all Drops in the Participant's account will be canceled without compensation or refund.

Article 8. Duration/Validity.

Nuuvem reserves the right to terminate the Drops Program at any time with one (1) month’s notice via Nuuvem Platforms.Upon termination, all unused Drops will become void without compensation or refund.

Article 9. General Provisions.

Any situations not covered by these Rules shall be decided exclusively by Nuuvem. The sale, exchange, or donation of Drops is prohibited. Nuuvem may amend these Rules at any time by posting an updated version on its Platforms. Communications shall be conducted through the emails provided by Participants or via official Nuuvem channels.

Article 10. Adherence to these Regulations. By agreeing to these Rules, the Participant adheres to all provisions contained herein.

Updated at: 03.18.2025